(4.6 / 5)1270+ Ratings

Frontgate Reviews

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Overall Rating

4.6
10 Reviews
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About Frontgate

Frontgate is a company that specializes in providing elevated home furniture and decor. Their product range includes oversized outdoor furniture, area rugs, bar stools, bath towels, bedding, kitchen and bath essentials, and electronics. They are known for outfitting America's finest homes with their products. In terms of services, Frontgate offers customer service through various channels including live chat, phone, and email. They also provide order by phone service any time of the day. Frontgate is proud to offer a wide assortment of products, including contract-grade furniture, tailored to fit the unique needs of residential and commercial designers, architects, and developers. They offer an exclusive 25% discount every day, dedicated specialist team support, and sneak peeks at upcoming arrivals. They also have a Catalog Quick Shop for easy shopping. Please note that some items may be excluded from promotional offers.

Frontgate Pros & Cons

Pros of Frontgate

  • Wide Selection: Offers a variety of outdoor furniture and home decor items, appealing to diverse tastes and needs.
  • Aesthetic Quality: Products are often noted for their stylish designs and good-looking materials.
  • Fast Shipping: Many customers report quick delivery times, enhancing overall shopping experience.

Cons of Frontgate

  • Customer Service Issues: Numerous complaints regarding poor customer service, particularly related to returns and exchanges.
  • Durability Concerns: Some products have been criticized for lacking long-term durability, not meeting expectations given their higher price point.
  • Delivery Problems: Issues with third-party delivery services have led to frustration, including difficulties in scheduling and receiving orders on time.

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Frontgate Customer Reviews (10)

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Pupetta Bergamaschi
Pupetta Bergamaschi
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Feb 9, 2023
Chloe Hudson
Chloe Hudson
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Feb 7, 2023
Benjamin Brasseur
Benjamin Brasseur
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Feb 7, 2023
Felicita Barese
Felicita Barese
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Feb 7, 2023
Ermengardi Beaujolie
Ermengardi Beaujolie
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Feb 6, 2023
Thorsten Müller
Thorsten Müller
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Feb 6, 2023
Karolin Bauer
Karolin Bauer
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Feb 6, 2023
Elizabeth Adler
Elizabeth Adler
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Feb 5, 2023
Aubrey Duval
Aubrey Duval
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Feb 5, 2023
Dzhamal Vedzizhev
Dzhamal Vedzizhev
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Feb 4, 2023

Frontgate Customer’s Q&A

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Frontgate Features and Benefits

Key Features and Benefits of Frontgate.com:

  • High-Quality Products: Offers premium home furnishings and decor known for their durability and craftsmanship.
  • Wide Selection: Extensive range of indoor and outdoor furniture, decor, and accessories to suit various styles and preferences.
  • Customization Options: Some products can be customized to meet specific needs and preferences.
  • Seasonal and Holiday Items: Popular for unique and stylish seasonal decorations and holiday items.
  • Customer Service: Generally positive feedback on customer service, with dedicated teams to assist with product inquiries and special orders.
  • Exclusive Designs: Features exclusive designs that are not available elsewhere, adding a unique touch to home decor.
  • Convenient Shopping Experience: User-friendly website with easy navigation and detailed product descriptions.
  • Loyalty Program: Offers a loyalty program with benefits such as discounts, early access to sales, and special promotions.
  • Return Policy: Provides a return policy that allows customers to return items within a specified period if not satisfied.
  • Sustainability Initiatives: Engages in business practices that benefit the environment and promote sustainability.

Frontgate Pricing

Pricing Overview for Frontgate

Frontgate offers a variety of pricing structures depending on the type of purchase:

  • Retail Pricing: Standard prices apply for most items, which can vary significantly based on the product category and specific item features.
  • Business-to-Business Discounts: Members can receive a 25% discount off retail pricing, exclusive to the Frontgate Business-to-Business program. This discount does not apply to special furniture set discounts or select third-party brands.
  • Sales and Promotions: Frontgate frequently runs promotions, including limited-time offers where discounts can reach up to 40% off select items.

Shipping Costs: Shipping fees start at $25 for Two Business Day delivery and $29 for Next Business Day, with rates increasing based on order size.

For detailed pricing, it is advisable to visit the Frontgate website or contact their customer service for specific inquiries.

About frontgate.com Payment Method?

Frontgate offers a Frontgate Credit Card as a payment method. This card is issued by Comenity Capital Bank. When opening an account, the bank will ask for personal information to identify the customer. This includes the customer's name, address, date of birth, and possibly a driver's license or other identifying documents. The customer can also save the Frontgate Credit Card as the preferred payment method for future shopping visits. Additionally, customers can pay their Frontgate Credit Card bill online with doxo, using a credit card, debit card, or directly from their bank account. This service also allows customers to manage all their bills, get payment due date reminders, and schedule automatic payments from a single app. If the customer is a member of the Armed Forces, there are important protections relating to extensions of consumer credit. In general, the cost of consumer credit to a member of the Armed Forces and his or her dependent may not exceed an annual percentage rate of 36 percent. This rate must include, as applicable to the credit transaction or account, the costs associated with credit insurance premiums, fees for ancillary products sold in connection with the credit transaction, any application fee charged, and any participation fee charged. For more information about this Military Lending Act disclosure and the payment obligations thereunder, customers can call toll free at 1-866-230-0418; TDD/TTY 1-888-819-1918.

Frontgate FAQs

FAQ

Frontgate Alternatives

Top 10 Frontgate.com Alternatives:

  1. Wayfair - Offers a vast selection of home goods, furniture, and decor with frequent sales and discounts.
  2. Overstock - Known for discounted prices on a wide range of home furnishings and decor.
  3. Pottery Barn - Provides high-quality furniture and home decor with a focus on classic and timeless designs.
  4. Crate & Barrel - Features modern and contemporary furniture and home accessories.
  5. West Elm - Specializes in modern furniture and home decor with a focus on sustainability.
  6. Restoration Hardware - Offers luxury home furnishings and decor with a focus on high-end design.
  7. Grandin Road - Known for unique and stylish home decor, furniture, and seasonal items.
  8. Ballard Designs - Provides European-inspired furniture and home decor with a focus on customization.
  9. CB2 - A sister brand to Crate & Barrel, offering modern and affordable furniture and home decor.
  10. Anthropologie - Features eclectic and bohemian home decor and furniture with a unique and artistic flair.
FAQ

How To Open A Frontgate Account?

To open an account on Frontgate.com, follow these steps:

  1. Visit the Frontgate website and navigate to the Sign In page.
  2. Click on the Register button to create a new account.
  3. Fill in the required information, including your name, email address, and password.
  4. Submit the registration form to complete the process.

Once registered, you can manage your account and enjoy the benefits of being a Frontgate member.

FAQ

frontgate.com Return Policy?

Frontgate.com has a 90-day return policy. If not satisfied with an order, it can be returned within 90 days for a replacement or refund, excluding Shipping and Handling fees. All returned items must be in their original packaging and in the condition they were received. Any defective item will be replaced for up to a full year from the date of purchase. All damages or defects must be clearly communicated to the customer service representative. Verification of the reported issues is completed through an inspection upon receipt of the returned item(s). After review, an exchange, merchandise credit, or refund will be issued. Special policies apply to Holiday and personalized merchandise.

For returns, there are two options. The first option is a self-service online return feature that allows printing of a Return Label and use of the pre-paid UPS Return Service. The second option is to use the included UPS Return Service (RS) label for $8.95 (small packages) or the Return Service 5 (RS5) label for $14.95 (large packages) to return an item.

Regarding the shipping policy, orders for in-stock merchandise are generally delivered within 3–7 business days. Shipping charge estimates are available on the Shopping Cart page after selecting the desired items for purchase. Shipping and delivery charges are subject to change and are calculated on the lowest advertised price of each item, prior to any promotional discounts. Larger items are shipped via a truck delivery partner and will generally be available for delivery 2–3 weeks after shipping. There are two options for Truck Delivery Service: Threshold and In-Home. The Threshold Delivery Charge Per Address ranges from $149 to $349 based on the total order value. The In-Home Delivery Charge Per Address ranges from $179 to $449 based on the total order value.

FAQ

What are some popular products on Frontgate?

Here are some popular products on Frontgate:

  • Premium Classic Solar Pillar Light In Bronze - 2 Pack for $309.99
  • Coastal Outdoor 66in Sofa, Silverstone from West Elm for $1,699.00
  • Newage Products Monterey 4 Seater Patio Conversation Set With Coffee Table And Side Table - Aluminum - Cast Slate from Bed Bath & Beyond for $4,479.99
  • Newage Products Outdoor Furniture Monterey 3 Piece Patio Chat Set With Coffee Table - Aluminum - Loft Charcoal from Bed Bath & Beyond for $2,459.99
  • Newage Products Rhodes 4 Seater Patio Conversation Set With Coffee Table And Side Table - Cast Slate from Bed Bath & Beyond for $4,289.99
  • 4-Piece Plastic Cantilever Offset Patio Umbrella Base Plate Set With Easy-Fill Spouts In Black from The Home Depot for $70.67
  • 7.5 Foot Queen Flockâ„¢ Artificial Christmas Tree 800 LED Lights from King of Christmas bing for $899.00
  • Whitehall Products Richmond Vertical Wall Plaque from Bestnest.com for $40.99

These products are well-liked by customers and are often purchased. They range from outdoor furniture to home decor items. Please note that prices and availability are subject to change. It's always a good idea to check the Frontgate website for the most up-to-date information.

FAQ

What are the most popular products on Frontgate?

The most popular products on Frontgate include the Frontgate Resort Collection™ Bath Towels, the Pasadena II 5-pc. Modular Sofa Set in both Bronze and Dove finishes, the 11' Round Outdoor Market Umbrella, the Cafe 5-pc. Curved Back Chairs and Table Set, the Carlisle 7-pc. Rectangular Dining Set in Onyx Finish, the European Round Side Mount Umbrella with Base, the 10' Cantilever Square Side Mount Umbrella with Base, the Café Stacking Side Chairs, Set of Four, the Palermo 5-pc. Bar Set in Bronze Finish, the Isola 7-pc. Rectangular Dining Set in Natural Finish, the Isola Outdoor Kitchen in Weathered Teak, the Isola 3-pc. Outdoor Kitchen Set in Weathered Teak, the Isola 7-pc. Round Dining Set in Natural Finish, the Balencia Chaise Cushions, Set of Two, the Isola 7-pc. Rectangular Dining Set in Weathered Finish, the 11' Cantilever Round Side Mount Umbrella with Base, the Avery 7-pc. Rectangular Dining Set in Slate Finish, the Isola 7-pc. Round Dining Set in Weathered Finish, the Graham 5-pc. Round Dining Set, the Altura Cantilever Umbrella with Base, the Palermo 7-pc. Rectangle Dining Set in Dove Finish, the Café Stacking Side Chairs and Table Set, and the St. Kitts 7-pc. Rectangular Dining Set in Matte Black Aluminum. These items range from outdoor furniture sets to bath towels, showcasing the variety of products available on Frontgate.

FAQ

About frontgate.com Popular Products and Services?

Frontgate is known for its Elevated Home Furniture & Decor. The popular products and services include oversized outdoor furniture, area rugs, bar stools, bath towels, bedding, kitchen and bath essentials, and electronics.

The Best Sellers on Frontgate include the Frontgate Resort Collectionâ„¢ Bath Towels, the Pasadena II 5-pc. Modular Sofa Set in both Bronze and Dove Finish, the 11' Round Outdoor Market Umbrella, the Cafe 5-pc. Curved Back Chairs and Table Set, the Carlisle 7-pc. Rectangular Dining Set in Onyx Finish, and the European Round Side Mount Umbrella with Base among others.

Please note that the availability of these items may vary. For the most accurate and up-to-date information, it is recommended to visit the official Frontgate website.

FAQ

What are the customer reviews for Frontgate products?

Frontgate, a home decor and furniture catalog with five stores nationwide, has received mixed reviews from customers. The company's offerings are appreciated for their traditional and chic style. However, some customers have expressed concerns about delivery, purchase facilitation, and perceived quality. Frontgate's products range from wooden veneer to upholstered options, and while many customers like the material options, there have been complaints about the construction and design consistency. The company's living room furniture and outdoor furniture are popular among customers, but issues with delivery and durability have been reported. On the other hand, some customers have praised Frontgate's customer service. Despite these positive reviews, there are also customers who have had negative experiences with the company's credit card service. Overall, the customer satisfaction score for Frontgate is 7.1/10. However, it's important to note that experiences may vary, and it's always a good idea to do thorough research before making a purchase.

FAQ

What is the interest rate for Frontgate Credit Card?

The Frontgate Credit Card has a variable purchase APR of 35.24%. The minimum interest charge is $1 per Credit Plan in any billing period in which interest is due. Please note that these terms are for new accounts as of October 1, 2023, and may vary with the market based on the Prime Rate. It's always a good idea to check the latest terms and conditions from the official Frontgate Credit Card website or contact their customer service for the most accurate and up-to-date information.

FAQ

How can I apply for a Frontgate Credit Card?

To apply for a Frontgate Credit Card, one can visit the Frontgate Credit Card Application page on the Frontgate website. The application process is straightforward and can lead to instant approval. Once approved, cardholders can start enjoying exclusive benefits such as a $50 bonus for new Cardmembers, a $25 reward certificate for every $250 spent, 12 months no interest if paid in full within 12 months on purchases of $799 or more made with the Frontgate Credit Card, a birthday gift of 20% off any order, and more. Please note that credit card offers are subject to credit approval and Frontgate Credit Card Accounts are issued by Comenity Capital Bank.

FAQ

Is there any other payment method available on frontgate.com?

On frontgate.com, the available payment methods include Visa, MasterCard, American Express, and Discover cards. There is also a Frontgate Credit Card option, which offers special financing and exclusive benefits. Additionally, there is an option to pay by check, but this is only available for mail orders. Please note that not all products are eligible for discount or promotional pricing.

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